Term’s & Conditions

This website (https://thevapegurus.co.za) is operated by The Gurus Distributors (PTY) Ltd. All instances of the terms “we”, “us” and “our” throughout this document refer to The Gurus Distributors (PTY) Ltd. By accessing or using any part of this website and the information, products and/or services contained therein, you agree to be bound by the following Terms of Service. These Terms of Service apply to all users of the site, including without limitation customers, browsers, vendors, merchants, or content contributors. Please read these Terms of Service carefully before accessing or using our website. If you do not agree to the Terms of Service, then you may not access the website or use any services or products offered therein. These Terms of Service also apply to any new features that may be added to the website. We reserve the right to update, amend or replace any part of these Terms of Service by posting updates and/or changes to our website. You can review the most current version of the Terms of Service at any time on this page. Your continued use of the website following the posting of any changes constitutes acceptance of said changes, which are deemed to have taken effect at the time of posting.
 

WEBSITE STORE TERMS

The Vape Gurus Café products contain liquid nicotine, a legally age-restricted product. Accordingly, we do not sell any of our products to minors under the age of 18. By agreeing to our Terms of Service, you confirm that you are 18 years of age or older and that you are not purchasing any items for use by a minor under the age of 18. Additionally, you may not use our service or products for any illegal or unauthorised purpose, nor may your use of our service violate any laws, including copyright laws.
 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand and accept that your data (excluding credit card information) may be transferred unencrypted and involve: (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion or aspect of the Service without express written permission from The Gurus Distributors (PTY) Ltd.
 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible for information that is not accurate, complete or current. The material on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting more accurate, more complete or more current sources of information. Any reliance on the material on this website is at your own risk. We reserve the right to update information periodically but have no obligation to do so. You agree that it is your responsibility to monitor changes to the information presented on this website.
 

PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and appearance of products offered on the website. We cannot guarantee that your browsing device will display colours accurately. We reserve the right to limit the sales of our products to any person, country or jurisdiction and may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product that we offer, or to discontinue any product at any time. Any offer made for any product on this website is void where prohibited. We do not warrant that the quality of any products purchased or information offered will meet your expectations, or that any errors in the Service will be corrected.
 

PRODUCT IMAGES

Product images on the website are for illustrative purposes only and may vary from actual product. We do take every care to provide the closest representation of the actual product in stock.
 

PAYMENT OPTIONS AND PRICING

All transactions will be processed in South African Rands (ZAR). We reserve the right to change prices at any time without prior notice. Our website offers payment via Mastercard and Visa credit cards or Electronic Funds Transfer (EFT). Please follow the procedures and instructions on the Checkout page to effect payment for your order. We strive to offer you competitive prices on all products. The total order cost will include the price of the product(s) as well as applicable taxes and shipping charges calculated as at the date of shipment. Should The Gurus Distributors (PTY) Ltd reduce its website list price on any shipped product(s) within 10 working days of shipment, you may request a refund of the difference between the price you were charged and the subsequently reduced website list price. To receive the refund you must contact us within 14 days of shipment.
 

RETURNS AND WARRANTY INFORMATION

We offer a 3 (three) month warranty on most of our products. We will only replace items if they are delivered in a defective state by our suppliers, or if they become defective within the three month warranty period due to a manufacturing or assembly defect. We cannot accept returns on items that have become defective due to abuse, misuse or incorrect usage of the product by the user. If a defective item needs to be replaced, we will exchange it for another item of the same brand, model and type, provided the defect occurs within 3 months of purchase and you return the defective item to us along with the original product packaging and accessories bundled with the product. The 3 month warranty applies to all mods, atomisers, batteries and associated accessories like battery chargers. We cannot accept returns on pre-made coils or e-liquids which have been opened, due to the nature of these products. If you require assistance with a warranty claim, please contact us at: info@thevapegurus.co.za
 

STOCK AVAILABILITY

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is received and validated before 14h00. Every effort is made to deliver your order timeously. However, unforeseen circumstances may result in delays. In such an event, we will contact you via email and provide a revised delivery schedule.
 

DELIVERY POLICY

We offer a flat shipping rate of R75 for delivery within Gauteng, and R90 for all other provinces in South Africa. Orders received and paid for by 12h00 on weekdays will be delivered within 3 working days countrywide, excluding weekends and public holidays. Please ensure that the correct delivery address is provided with your order as we are not liable for shipments for which incorrect delivery details were provided. Occasionally packages are returned to us as undeliverable. Should this happen, we will make reasonable attempts to contact you and arrange re-delivery. Also, please ensure that you have read and understand the Terms of Service before placing your order.
 

EXPORT RESTRICTION

The products offered on our website are available to South African residents and shipping addresses only, unless otherwise authorised by management.
 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed using the same customer account, the same credit card number, and/or orders which use the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you via the email address or phone number provided by you. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
 
You agree to provide current, complete and accurate purchase and account information for all purchases made through our website. You agree to promptly update your account and other information, including your email address, credit card number(s) and expiry date(s), so that we can complete your transactions and contact you as needed.
 

SECURITY POLICY

All credit card transactions on our website are processed by Virtual Card Services (VCS). All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, assuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services internet servers are protected by firewalls and intrusion detection systems. Further, Virtual Card Services continually reviews and enhances its security in line with technological developments. Finally, the merchant does not have access to the cardholder’s credit details.
 

PRIVACY POLICY

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users who subscribe to this service. The information will not be used for anything other than that which is stated in the Terms of Service for use of the website. None of the information will be sold or made available to anyone. The website may collect certain information about our web traffic, such as the name of the internet service provider and the Internet Protocol (IP) address through which you access the internet; the date and time you access the webite; the pages that you access while at the website and the internet address of the website from which you linked directly to our site. This information is used to help improve the webite, analyse trends, and administer the website. We may change this policy periodically to address new issues and reflect changes on our site. We will inform you of such changes on this page so that you will always know what information we gather, how we use that information, and whether we will disclose that information to anyone. Please refer to this policy regularly.
By using this website, you confirm your acceptance of the Privacy Policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to these Terms of Service will signify your acceptance of such changes.
 

COOKIE &TRACKING TECHNOLOGY

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the webite, and understanding how visitors use the webite. Cookies can also help us to customise the webite for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be linked to such information. Aggregate cookie and tracking information may be shared with third parties.
 

THIRD PARTY HYPERLINKS

We may provide hyperlinks to other websites and resources, in order to add value for our website visitors. You understand and agree that we are not responsible for the availability of such external websites or resources, and we do not endorse nor are we responsible or liable, directly or indirectly, for the privacy practices or the content of such websites. This includes, without limitation, any advertising, products or other materials or services on or available from such websites, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on external websites or resources.
 

USER CONTENT

With the exception of account/billing and order information, any content submitted by you (reviews, feedback, competition entries, suggestions, proposals, articles, etc.) whether online, by email or postal mail will be deemed “user content”. You agree that we may, at any time and without restriction, publish, copy, edit, distribute or translate user content in any medium. You further agree that we have no obligation to maintain user confidentiality, pay compensation for user content, or respond to user content. We may monitor, edit or remove user content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or which violates any party’s intellectual property or these Terms of Service. You agree that your user content will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of the Service. You may not use a false email address, present as someone other than yourself, or otherwise mislead us or third parties as to the origin of any user content. You are solely responsible for any user content you submit. We take no responsibility and assume no liability for any user content submitted by you or any third party.
 

ERRORS AND OMISSIONS

Occasionally there may be information on our website which contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time, without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website, including pricing information, except as required by law. No specified update or changes to the website should be taken to indicate that all information on the website has been modified or updated.
 

PROHIBITED USES

You are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or national laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on race, ethnicity, gender, sexual orientation, religion, age, nationality, or disability; (f) to submit false or misleading information; (g) to transmit viruses or any other type of malicious code that may affect the functionality of this or any other website, or the internet in general; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this or any other website, or the internet in general. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Gurus Distributors (PTY) Ltd and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising from your breach of these Terms of Service, or your violation of any law or the rights of a third party.
 

SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Severed provisions shall not affect the validity and enforceability of any other remaining provisions.
 

ENTIRE AGREEMENT

Failure on the part of The Gurus Distributors (PTY) Ltd to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
 
These Terms of Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether verbal or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against The Gurus Distributors (PTY) Ltd.
 

GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa.
 

CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at info@thevapegurus.co.za
 

USE OF WEBSITE

You may only use this website to browse the content and make legitimate purchases. You shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This website and the content provided therein may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this website and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
 

DISCLAIMER OF WARRANTY

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and anybody else connected to this website in any way (hereinafter “Providers”) assume no responsibility for errors or omissions in these contents. The Providers further do not warrant or guarantee the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including – without limitation – data loss, lost revenues and/or lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
 

OUR RIGHTS

We reserve the right to:
  1.  Modify or withdraw, temporarily or permanently, the Service (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Service; and/or
  2. Change these Terms of Service from time to time. Your continued use of the Service (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms of Service have been changed. If you do not agree to any change to the Terms of Service then you must immediately stop using the website.
  3. We will employ reasonable endeavours to maintain the website, which is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.
 

WEBSITE MONITORING

We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these Terms of Service or complaints and take any action that we deem appropriate. This may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your website access and/or removing any materials from the website.
 

WEBSITE DESIGN AND TRADEMARKS

Designs and trademarks featured on the website are registered to The Gurus Distributors (PTY) Ltd. You undertake not to copy/duplicate the trademarks and designs directly or indirectly in any way and understand the legal implications thereof. Should you be found to be in violation of this agreement, you understand that you will be held liable for all legal costs incurred by The Gurus Distributors for any civil action or any legal action deemed necessary against you.
 

SAFETY ADVISORY: UNREGULATED DEVICES

Unregulated mechanical mods (mechs) are intended to be used only by advanced users who are familiar with the safety principles and procedures required for these devices. As we cannot assess your experience or competence level, using unregulated mods is entirely at your own risk. Even for advanced users, there is an inherent safety risk in using any and all rechargeable batteries. We are not responsible for any damage arising from the use of Lithium-ion or LiPo (Lithium-ion Polymer) batteries and battery chargers. In the interests of your safety, we offer the following advice on using rechargeable Li-ion or LiPo batteries:
 
  • Always place the battery charger on a flat and fire-proof surface.
  • Never leave batteries to charge unattended.
  • Inspect your batteries regularly. Do not use batteries if any damage is evident, such as nicks or tears in the battery wrap, or dents in the battery casing.
  • Always store and transport batteries in a safe, non-conductive container. Never carry batteries in your pocket.
  • Do not use batteries which have been exposed to water, and do not place batteries in devices which have been exposed to water.
  • Never puncture, incinerate, crush or otherwise deliberately deform or mishandle batteries.
  • Never dispose of batteries in your household garbage. Instead, wrap the battery in several layers of cellophane and place it into the battery recycling container at your nearest recycling centre or retail outlet.
  • Never stress batteries by drawing more amperage than the battery can safely deliver. If you do not know Ohm’s Law and how to use it to calculate battery amperage draw, do not build your own coils.
  • If the battery starts hissing or sizzling, or the device holding the battery becomes unusually hot, immediately place the battery or device on a fire-proof surface (like a concrete floor) and retreat to a safe distance.
  • Always use the correct battery type for the vaping device, and always ensure that batteries are inserted with the correct polarity as per the diagram on the device. Do not place blind faith in the accuracy of multimeters or coil building tabs. These are not precision instruments and may provide inaccurate readings of your coil resistance. Always build in a margin of safety.